"Ninety-five percent of vehicle buyers use digital as a source of information. In fact, twice as many start their research online versus at a dealer."
Auto dealerships need a robust customer relationship management system that can capture real-time insights to serve customers better as well as manage vehicle lifecycles effortlessly – in terms of pre-sales, sales and after-sales service. The thin line that differentiates dealerships from competition is the effectiveness of their core customer-facing systems and departments, and this includes any agencies that manage their end-to-end operations, marketing efforts and competitive intelligence.
As an auto dealership, you need custom-made CRM solutions that integrate your core customer-facing network – salesforce and service segments – as well as any third-party agencies or systems that are mission-critical. Customers appreciate a connected and well-informed auto dealership where work flows seamlessly between different departments and information is available upfront.
Technology advisors who double as your extended team for agency support
BeetleRim makes use of next-gen technologies to enhance and recharge your customer interactions. Our expertise with BI tools gives you the right insights on market trends and usage patterns, delivered at your fingertips. Our advanced predictive and prescriptive analytics services guide you through a varied spectrum of interactions and decisions, while inherent mobility capabilities cater to timely responses, hyper-connectedness and seamless data exchange – all while you are on the go.
BeetleRim’s custom CRM software for the automotive industry aims to simplify the sales-to-service journey for you and your teams, helping to:
In the era of social engineering, it is not just important for dealers to build lasting connections with customers and prospects, they need to maintain this relationship by remaining involved in their lives and shared personal experiences. Mobility and social integration are now core necessities; after all, nearly 60% of all automotive searches now come from a mobile device!