"Companies that earn $1 billion annually can expect to earn, on average, an additional $700 million within 3 years of investing in customer experience."
- ROI of Customer Experience, The Temkin Group, 2018
Customer experience is among the top differentiating factors that define a company's competitive advantage in the market. Stiff competition from new entrants and rapid innovations are leading to new and improved product/service launches at a swift pace. With so many options to choose from, it is undoubtedly a consumer market in the play.
To top this, today's digital customers base their loyalty on not just a product and its capabilities, but rather their personal journey with the product. The sheer experience of the purchase is what matters at the end.
However, despite the overwhelming focus on future technologies and immersive experiences, at the end of the day, exceptional customer experience is a product of two foundational elements:
Companies are spending billions of dollars on enhancing their digital customer experience (CX).
Yet, studies reveal that only a fraction of customers feel that vendors are consistently meeting their expectations.
There is a wide gap between customer expectations and the actual experience they receive.
Customer experience is not exact science. But engaging the right technology partner can bridge the gap by applying powerful insights gained through predictive modelling, AI/ML, CRM analytics, dynamic UI/UX design and intelligent data management - all of which can transform and reinvent your digital customer engagement strategy.
"Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020."
- Gartner, 2018
BeetleRim provides omni-channel customer experience solutions by drawing on its extensive capabilities in developing CRM and e-commerce solutions. Through our AI- and self-service-enabled products, we help customers develop engaging partnerships with end-users using deep-seated conversational and prescriptive capabilities.
"The best CX leaders design their CX from the point of view of the customers' motivations and goals, and then they build their brand around the CX; not the other way around"
In the last decade, UX and UI have emerged as one of the most dynamic, yet definitive domains in determining the competitive sustainability of a brand in a hyper-responsive and hyper-connected marketplace. In our 25+ years of experience creating and promoting better brand positioning, wider outreach, higher recall and conversions through enhanced customer experience management, we have acquired and disseminated valuable insights on capturing and retaining customer interest through powerful, differentiated and digitally-driven experiences.
BeetleRim's design-led thinking and user-centric design services are what companies like yours require to boost your user engagement levels, promote a visible digital brand presence and leap-frog lead conversions.
Partnering with BeetleRim can open a world of opportunities to businesses like yours who are looking to create a lasting impact in the competitive marketplace.
Visually and aesthetically stunning web designs; fast-loading, responsive and progressive web applications built using the latest technology stacks, benchmarked frameworks, methodologies and tools, to give the end-user a compelling browsing or purchase experience across platforms and devices.
We leverage industry-leading tools and technologies to engineer feature-rich, intelligent and easy-to-use web applications and website design, fully integrated with functionalities like analytics, AI, ML/NLP and AR.
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